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Residential End-User Support

Solving end-user problems

API Digital's Residential End-User Help Desk is specifically designed to remove the mundane, repetitive work from a Service Provider. This allows your team to focus on the higher value tasks and projects that are more critical to business success. Our team is highly experienced in troubleshooting and resolving end-user voice, video and Internet issues across multiple service delivery platforms. 

The goal is to increase first call resolution and root cause identification, thereby improving customer satisfaction, reducing call volume and eliminating unnecessary truck rolls.
  • 24 x 7 x 365 Voice, Video and Internet End-User Support
  • Remote Desktop Access
  • Service Delivery Platform diagnostics
  • Support and Dispatch ticketing
  • Back office CSR support
  • Continuous improvement scorecard system
  • Issue escalation and dispatch
  • Service Provider Email Support
Interested in how we can reduce your truck rolls?  Give us a call today.