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Hosted PBX Support

Solving end-user problems

Hosted PBX is an excellent way for a Service Provider to deliver advanced business voice features that customers want, without the costly deployment of a traditional premise-based system. The added support workload, however, creates stress for Service Provider support and engineering resources. API Digital provides a fully managed Hosted PBX Support Service that allows you to deploy services without burdening existing staff.

Managed Hosted PBX Support Services for Metaswitch, Genband, Broadsoft and other softswitch-based PBX products.
  • Troubleshooting End User Handsets, Features, and Portal Support
  • Voice Quality troubleshooting
  • Hardware/Software issue escalation  
  • Carrier issue escalation
  • Move, Add, Change, Delete (MACD) escalation
  • Password reset if accessible
For more information, contact API Digital today.