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Business End-User Workstation Support

Solving end-user problems

End-user workstation support is the single largest drain on business support resources, with the majority of the issues being a result of end-user error or connectivity. Our Business End-User Workstation support was created to reduce or eliminate that burden from businesses and service providers.
  • 24 x 7 x 365 Phone and Email Support
  • Pre-defined troubleshooting process before escalation
  • Reduced support workload through first call resolution for common issues 
  • Advanced troubleshooting for undefined issues
  • Engagement and interaction with manufacturers, carriers or other vendors
In addition to basic workstation support, API Digital provides additional services that improve the end-user experience and eliminate issues.
  • Perimeter content filtering to prevent access to harmful sites
  • End-user Anti-Virus
  • Remote Desktop Access
Contact us to learn how we can reduce your support workload and improve end-user experience.